Privacy Statement.
Our Dedication to Safeguarding Your Privacy and Building Your Trust
Our Privacy Policy
Hello. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth).
Our Commitment to Protect Your Privacy
If you are a G M Financial Solutions Pty. Ltd. client, or just visiting our website, this policy applies to you.
Who are we?
‘We’, ‘us’ and ‘our’ refers to the Broker, Aggregator, Australian Credit Licensee and our related businesses outlined in the Credit Guide provided to you.
Our responsibilities
G M Financial Solutions Proprietary Limited is committed to protecting your privacy and handling your personal information responsibly. The sole purpose of the personal information collected, is to enable us to provide our services to you. This includes information necessary for assessing your financial requirements and eligibility for various products and services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with The Australian Privacy Act 1988 (Cth).
Your responsibilities
- Read this Privacy Policy
- Ensure that your personal information, including contact details and payment information, is accurate and up-to-date.
- If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.
- Be mindful of phishing attempts and avoid clicking on suspicious links or providing personal information to unverified sources.
- Create strong, unique passwords for your accounts and avoid sharing them with others.
Why we collect your Personal Information
We collect personal information for the purposes of assessing your application for finance and managing that finance. We may also collect your personal information for the purposes of direct marketing and managing our relationship with you. From time to time we may offer you other products and services.
We collect personal information on our website to send communications requested by you and to answer enquiries and provide information or advice to you.
To enable us to maintain a successful business relationship with you, we may disclose your personal information to other organisations that provide products or services used or marketed by us. We may also disclose your personal information to any other organisation that may have or is considering having an interest in your finance, or in our business.
Who we may share your Personal Information with
- Prospective funders or other intermediaries in relation to your finance requirements;
- Organisations that are involved in managing or administering your finance such as third party suppliers, printing and postal services, call centres;
- Companies that provide information and infrastructure systems to us;
- Anybody who represents you, such as finance brokers, lawyers and accountants;
- Anyone, where you have provided us consent;
- Where we are required to do so by law, such as under the Anti-Money or Laundering and Courter Terrorism Financing Act 2006 (Cth);
- Anyone, where you have provided us consent;
- Anyone, where you have provided us consent;
How we may collect your Personal Information
We may collect your personal information directly from you or from other sources, such as:
- Representatives (solicitors, conveyancers);
- Joint applicants, co-applicants, or guarantors;
- Publicly available information (social media, public registers);
- Employers and other organizations we partner with;
Personal Information - Type(s) of Data we may collect
When we refer to personal information we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit information.
Credit information is information which is used to assess your eligibility to be provided with finance and may include any finance that you have outstanding, your repayment history in respect of those loans, and any defaults. Usually, credit information is exchanged between credit and finance providers and credit reporting bodies.
Information we may be required to collect:
Personal and contact details: name, address, email, phone number.
Contact details
Information pertaining to your income, assets, liabilities, credit history, etc.
Financial information
Identification documents: driver’s license, passport, etc.
Data that identifies you
If we collect government identifiers, such as your tax file number, we do not use or disclose this information other than required by law. We will never use a government identifier in order to identify you.
Government identifiers
We use web beacons (also known as pixel tags) to monitor user behaviour on our website and measure the effectiveness of our marketing campaigns.
Web beacons collect information such as:
- Pages visited
- Time spent on pages
- Interaction with our content
Data on how you use our website
We only collect any sensitive data/information about you such as your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health details, if relevant to our services and with your consent.
What about really sensitive data?
Our services are designed for and intended to be used only by individuals who are 18 years of age or older. If you have concerns about the unintended collection of information from minors, please contact us immediately. We will promptly investigate and ensure the removal and permanent deletion of any relevant data.
What about children’s data?
Why we Collect your Personal Information
Australian data protection and privacy law sets out what personal information we can collect. We can only use your data for certain reasons and where we have a legal basis to do so. That includes information that is reasonably necessary for us to conduct our work and provide our services.
Here are the reasons for which we process your data:
Keeping Our Services Running
Login and authentication, processing payments.
Legal Basis:
Legitimate InterestsImproving Our Website
Product analytics, heat mapping our site, testing features, and session replay.
Legal Basis:
Legitimate InterestsCustomer Support
Notifying you of any changes to our services, solving issues our online support, phone or email including any bug fixing.
Legal Basis:
Legitimate InterestsMarketing Purposes (With your Consent)
Sending you emails and messages about new features, products and services, and content.
Legal Basis:
ConsentHere is what each of these "legal bases" mean:
Consent
You have given clear consent for you to process your personal data for a specific purpose.
You can change your mind!
If you have previously given consent to our processing your data you can freely withdraw such consent at any time. You can do this by emailing us at privacy@gmfinancialsolutions.com.au.
If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.
Legitimate interests
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
- Gaining insights from your behaviour on our website
- Delivering, developing and improving our services
- Enabling us to enhance, customise or modify our services and communications
- Determining whether marketing campaigns are effective
- Enhancing data security
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.
Your Privacy Choices and Rights under the The Privacy Act 1988 (Cth.) - Australian Privacy Act
YOUR CHOICES
If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process any transactions or provide any financial services without acquiring your personal data.
You can choose not to provide us with personal data
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use Bearer but certain services (like Intercom) will not work effectively.
You can turn off cookies in your browser by changing its settings
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved.
You can ask us not to use your data for marketing
Your Rights
You can exercise your rights by sending us an email.
This includes the right to ask us supplementary information about:
- The categories of data we’re processing
- The purposes of data processing
- The categories of third parties to whom the data may be disclosed
- How long the data will be stored (or the criteria used to determine that period)
- Your other rights regarding our use of your data
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
You have the right to access information we hold about you
You can request access to and correction of your personal information. If we refuse access, we will provide you with a written notice explaining the reasons and the mechanisms available for you to complain.
You have the right to make us correct any inaccurate personal data about you
We will give you a copy of your data in CSV or PDF so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.
You have the right to port your data to another service
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of our services.
You have the right to be "forgotten" by us
Please tell us first, so we have a chance to address your concerns directly. If you are still not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) to lodge a complaint using the mechanisms outlined on their website or call them directly at 1300 363 992.
You have the right to lodge a complaint regarding our use of your data
Data Security and Storage
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. The security of your data is ensured through the trusted vendors and partners we use not only to establish our website but also across all our business operations. These vendors employ various security measures, including encryption, access controls, and secure servers, to safeguard your data.
However, please remember:
- You provide personal data at your own risk: no data transmission is ever guaranteed to be 100% secure
- If required, you are responsible of your username and password: keep them secret and safe!
- If you believe your privacy has been breached, please contact us immediately
Where Data is Stored
The personal data we collect is primarily stored in the Web Services servers in the host country for the respected service provider.
By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside Australia in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.
How Long do we Store your Data?
Personal information will be retained only as long as necessary for the purposes for which it was collected, or as required by the Privacy Act 1988 (Cth). In certain circumstances, information may be subject to mandatory retention periods under other laws and regulations. Additionally, we may retain information for extended periods if necessary for business records, archiving, or legal purposes, provided it complies with privacy laws and the original purpose of data collection.
If you have any concerns regarding specific data or information you have provided to us, please do not hesitate to contact us.
Third Parties who may Process your Data
Businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.
When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy. Where personal data is transferred to a third party internationally, we take reasonable steps to ensure we agree the standard contractual clauses with them. We continually monitor this transfer mechanism. Any data transfers to the US are encrypted and generally consist of insensitive personal data.
Here are the details of our main third-party service providers, what data they collect or we share with them, where they store the data, as well as links to their respective Privacy Policies:
Communications
LMG, Ltd.
Privacy Policy- Contact details
We use LMG to access industry updates, training resources, and compliance guidelines.
AUS
MFAA, Ltd.
Privacy Policy- Contact details
We use MFAA to stay informed about regulations, professional development, and networking opportunities. We use MFAA to stay informed about regulations, professional development, and financial calculators.
AUS
FBAA, Inc.
Privacy Policy- Contact details
We use FBAA to access support resources, industry news, and advocacy information.
AUS
Calendly, LLC
Privacy Policy- Contact details
We use this service to set up calls and meetings with customers.
US
Webflow, Inc.
Privacy Policy- Contact details
We use this service to build our website and our demo form.
US
LMG, Ltd.
Privacy Policy- Contact details
We use LMG to access industry updates, training resources, and compliance guidelines.
AUS
MFAA, Ltd.
Privacy Policy- Contact details
We use MFAA to stay informed about regulations, professional development, and financial calculators.
AUS
FBAA, Ltd.
Privacy Policy- Contact details
We use FBAA to access support resources, industry news, and advocacy information.
AUS
Calendly, LLC
Privacy Policy- Contact details
We use this service to set up calls and meetings with customers.
US
Webflow, Inc.
Privacy Policy- Contact details
We use this service to build our website and our demo form.
US
Cookies & Web Beacons
Cookies
Our website uses cookies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
We use cookies to:
- Understand how you use our website
- Personalise your experience
- Improve our website functionality and performance
- Serve relevant advertisements
How can I block cookies?
You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies
Web Beacons
We use web beacons (also known as pixel tags) to monitor user behaviour on our website and measure the effectiveness of our marketing campaigns.
Web beacons collect information such as:
- Pages visited
- Time spent on pages
- Interaction with our content
Making this Policy Great
This privacy statement was built based on an open-source design from Juro and adapted to Webflow by GMB Profiles in partnership with G M Financial Solutions Pty. Ltd.
Please don’t make this the last time you read this policy, as we will periodically post any updates on this page. Significant changes that pertain directly to you or your business with us will, of course, be communicated to you directly. Staying informed about these updates ensures you are always aware of how your personal information is being protected and used.
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as are the laws and marketplace practices. As a consequence, we may change this privacy policy from time to time or as the need arises.
If any provision of these Terms is found to be void, unlawful or unenforceable for any reason, then that portion of the provision that creates the invalidity, unlawfulness or unenforceability will be severable from these Terms' remaining provisions. These Terms are governed by the laws of the State of New South Wales, Australia.
You may request further information about the way we manage your personal information by contacting us. You may also request this privacy policy in an alternative form.
Effective date: July 2024
Last Updated: July 15th, 2024
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